General Terms and Conditions


1.  General Terms and Conditions

These General Terms and Conditions (hereafter referred to as GTC) are applicable to all services offered by NATIND The Natural Kind Store (hereafter referred to as „NATKIND“) in Switzerland and Liechtenstein.


2. Registration

Registration is exclusively reserved to consenting people who are 18 or older and reside in Switzerland or Liechtenstein. Registration is free of charge. A claim for admission to the online store does not exist. The customer has to provide his or her official name and official address of residence when registering. The delivery address can be chosen freely within Switzerland and Liechtenstein. Changes in the first and last names must be made through Customer Service.


3. Orders and Conclusion of Contract

All orders must be made on the order page of By clicking on the order button a firm order is made for all the items in the shopping basket. With this operation, the customer confirms that he or she is 18 years of age or older and that he or she accepts the GTC in their entirety. All orders placed on are confirmed to the customer via email. Only this email confirmation validates the conclusion of contract between the customer and NATKIND. NATKIND is free to refuse an order, and consequently to not confirm an order.


4. Prices

The current prices are those published on All prices are in Swiss Francs, including V.A.T. Promotions, special discounts and vouchers are subject to their respective conditions.


5. Payment Options

Payment can be made by credit card (MarsterCard or Visa), Paypal, PostFinance Card, Postfinance E-Finance or payment in advance via bank transfer, as per payment details received upon order confirmation. For payment in advance, the full order amount must be received on the indicated account within 5 working days of receiving the order confirmation. Past this time frame the order will be cancelled and the reserved items will be released back into stock. Credit card data are encrypted with trusted SSL technology. Each transaction is authorised online by the responsible credit card company. NATKIND does not save any credit card details.


6. Retention of Title

The ordered goods remain the property of NATKIND until the full payment amount is received.


7. Delivery / Shipping Costs (Switzerland and Liechtenstein)

Products are usually despatched within 1-2 working days. The shipping is carried out through the Swiss Post. In the event that a product is not available, the customer will be informed via email within 48 hours following the order confirmation. If necessary, a partial delivery will be made and NATKIND with send the missing item at no additional cost as soon as it is back in stock. There is no minimum order value.

Items ordered will be shipped via the Swiss Post to the delivery address in Switzerland or Liechtenstein indicated during the order process. The shipment can be followed online using the postal shipping number.

The shipping costs depend on the chosen method of shipment. PostPac Economy costs CHF 7.90, PostPac Priority costs CHF 9.90, and for orders over a value of CHF 100.-- PostPac Economy is free.


8. Delivery outside of Switzerland and Liechtenstein

For deliveries outside of Switzerland and Liechtenstein please contact us via email.


9. Cancellations and Right of Withdrawal / Returns

Orders can be cancelled by being returned to the below mentioned address within 10 days of shipment from NATKIND (date of postage stamp). Any cancellation must first be notified in writing via email to the below mentioned email address.

Only unopened and unused products in perfect resalable condition and in its original packaging, will be accepted in return. No refund or credit will be made for returned items that do not meet these criteria. The cost for both the original shipping as well as the return shipping is to be borne by the customer. This does not apply in the event that the delivered goods do not correspond to the ordered goods.

Registration of returns:

Return address:                 NATKIND The Natural Kind Store, Allée Waldo 3, 1196 Gland

Return information:            First Name / Surname

                                           Return Number

                                           Order Number

                                           Item Number(s) of item(s) being returned


10. Claims

Claims regarding incomplete or incorrect deliveries or recognizable defects must imperatively be notified in writing via email to within 3 working days after receipt of goods with clear and precise information regarding the defect or issue. Otherwise the goods are considered properly accepted. No liability will be accepted for claims made past this time frame. Hidden defects must imperatively be made in writing as soon as they are discovered.


11. Warranty

The warranty is executed according to legal regulations, whereby NATKIND is entitled to provide a replacement of the defective goods. If the replacement is also defective, then a refund of the goods will be made to the agreed amount after the goods have been returned.


12. Customer Service

NATKIND The Natural Kind Store

Allée Waldo 3

1196 Gland

Tel: +41 79 348 99 41



13. Product Information and Product Images

Products sold on are described as precisely as possible with product images of the best possible quality. Despite this, NATKIND cannot exclude that the products delivered may vary to the description or images. The information regarding the individual products are based in great part on the information supplied by the manufacturer. Therefore, NATKIND declines all responsibility with regard to the completeness and accuracy of this information. The information is provided subject to errors of description and illustration.


14. Disclaimer

The use of the NATKIND web shop is at the users’ own risk. No liability can be accepted for the use of the services or for the unavailability of these. This also applies to any consequential damages. Price changes, errors and omissions in the product descriptions or the product images are reserved. For defective products, please refer to the product liability of the manufacturer.


15. Security and Privacy

The data exchange with the server is encrypted NATKIND (up to 256 bits). Thanks to this SSL encryption method, unauthorized people have no access to the data exchanged.

With regard to data protection, the provisions of the NATKIND privacy policy apply. NATKIND uses web analytics services provided by Google Inc. and etracker GmbH. These services use so-called “cookies” in order to evaluate the use of the site and compile reports on the website activities. Additional information on data protection can be found in the relevant privacy policy section.


16. Modification and Amendments of the GTC

These Terms and Conditions are subject to unilateral changes. Issue date of these Terms and Conditions: March 2016.


17. Final provisions and Place of Jurisdiction

Should any of these terms and conditions be wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. Instead of the invalid provisions, the respective legal provisions come into effect. The contract provisions are subject to Swiss law. The jurisdiction is Nyon.